Press Ganey Associates, Inc. - Patient Experience Panel

Friday, October 14, 2016
2:45pm to 4:00pm

Hamilton College


Hamilton College
198 College Hill Road
13323 Clinton, NY

Jamie McAdams

Jamie McAdams is the president of the Northeast Region of Press Ganey Associates, Inc. He works with leadership teams, helping to coordinate quality improvement efforts designed to increase patient loyalty and market growth. He specializes in working with executives and boards to create an understanding around experience strategy.

Joe Gallion

Joe Gallion is a manager of Advisory Services with Press Ganey Associates, Inc. Joe brings a varied background in healthcare improvement drawing from his work with academic research medical centers, regional health systems, critical access/rural hospitals, medical practices, behavioral health providers, and post-acute networks.

Laura Franckowiak

Laura Franckowiak is an advisor with Press Ganey Associates, Inc. She brings a dynamic approach in partnering with, and educating facilities in the successful implementation of improvement initiatives. Based in Albany, New York, Laura has nearly 20 years of health care experience. She has a passion for improving the patient experience, quality of care, and employee engagement. 

Marshall Burkhart

Marshall Burkhart is a regional director with Press Ganey Associates, Inc. Marshall manages relationships between Press Ganey and health systems and healthcare facilities across the Northeast region. In this role, he engages with client organizations to improve the overall performance and experience for patients, families and employees. 

In this presentation, the panel will discuss the importance of always providing an excellent patient experience, recent research findings related to the patient experience and the value of providing “Compassionate Connected Care”.